Service management

IT Service Management focuses on your vision of the contribution and role of ICT in your company.

Xylos also uses this as their starting point.

Consequently, ICT Life Cycle Management at Xylos does not merely concern the implementation of tools to support the day-to-day ICT processes. On the contrary, each initiative for the optimisation of ICT Life Cycle Management starts with identifying and checking the service processes and drawing up a catalogue of standardised services (the ‘Service Catalogue’), offering users a highly automated, preferably ‘self service' method.ICT organisations can no longer afford to concentrate solely on technology and their internal organisation.

They need to focus the quality of their services on the relationship with their customers and their ICT services, which provide a realistic contribution to the realisation of the actual corporate objectives.

Xylos can help you with its various best practices, methods and technologies (ITIL, Symantec (Altiris), Microsoft System Center).