In an era of intense competition, the customer experience is often the main differentiator between commoditized products and services

Once a sale is complete, the contact center is an enterprise’s primary touch point with its customers, whether they are consumers or other businesses. When a company knows what their customers want and responds with a consistently excellent customer experience, they create loyal and profitable relationships.

Key priorities are now agent productivity, business insight, operational efficiencies and cost containment. Therefore formal and informal contact centers need underlying systems, such as a Customer Relationship Management (CRM) tool and a Unified Communications (UC) working, in order to serve as the last line of defense for businesses of all sizes – small, mid-market and enterprise – that are threatened with losing their customers to competitors.

In joint collaboration with business partners Delaware Consulting and Smart@xs (Xylos Group), Microsoft Belux wants to invite you to its Contact Center seminar on Tuesday March 30th, with customer testimonials from the Ministry of Finance (FOD Fin) and SD Worx. Please join us at this free seminar with top customer testimonials and an appealing demonstration on CRM and UC integration.

Register here for this exclusive seminar with business top audience and enterprise testimonials on Contact Centers or just send your reply to Microsoft Contact Center seminar.

We hope to see you on March 30th at the Microsoft offices in Zaventem!

Kind regards,

Philippe Seghers	Annelies Bulkens
General Manager - Smart@xs	Marketing Manager – Unified Communications
Smart@xs nv	Microsoft Belux

Agenda

13:30 - 14:00	Welcome & Registration
14:00 - 14:20	Microsoft Dynamics CRM and Unified Communications Intro Microsoft Belux
14:20 - 15:00	Customer Testimonial: Ministry of Finance (FOD Fin) Mr. Dirk Vyverman, Project Manager Multi-Channel Service Department, Ministry of Finance
15:00 - 15:40	Customer Testimonial: SD Worx Mr. Philippe Seghers, General Manager, Smart@xs
15:40 - 16:00	Demonstration on CRM and UC Integration
16:00 - 16:30	Q & A
16:30 - 17:30	Closing drink & Networking

Location (UPDATED) Living Tomorrow Indringingsweg 1 B-1800 Vilvoorde At Brussels Ring (R0), take exit 6 ‘Militair Hospitaal’ at Vilvoorde and follow signs ‘Living Tomorrow’.