Drive sales productivity, user adoption and consistent best practices with Microsoft DynamicsTM CRM for Sales Streamline and automate your sales processes and enable sales people to create a single view of the customer to help ensure a shorter sales cycle, higher close rates, and improved customer retention. Microsoft Dynamics CRM business software gives sales professionals fast access to useful data online or offline so they can work efficiently and spend more time selling. “It’s given our advisors a daily discipline for pursuing leads and more time for personal relationships with people. We can identify our best sales people and regiment their best practices.” Sharie Roberts Membership Manager, Equinox

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Deliver impactful marketing campaigns and consistent communications with Microsoft DynamicsTM CRM for Marketing Provide marketing professionals with robust data cleansing and segmentation tools, leading campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, improve efficiencies, and better track key metrics. Microsoft Dynamics CRM business software provides a holistic, comprehensive set of marketing capabilities so you can target your customers effectively. “Microsoft helps us understand not only our own capabilities, but also new opportunities we can present to clients, so that we can channel them more effectively.” David Johnson CIO,Jones Lang Lasalle

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Improve customer satisfaction and service effectiveness with Microsoft DynamicsTM CRM for Customer Service Deliver customer information, case management, service history, and support knowledge directly to the desktops of customer service representatives and supervisors, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to your business process, and scalable to meet the growing demands of any size business. “With Microsoft Dynamics CRM, training time is reduced, people are proficient faster, and we can get new employees out onto the floor quickly—all because the system brings them the information that they need in an easy-to-use, point-click fashion.” Jeff Beelman Contact Center Lead, Wellmark

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